About Us

Our Company History

On March 10, 1986, Tom Proctor opened Vacuum Cleaner Hospital's doors. Long hours, "sick" vacuum cleaners, consistent sales and bookkeeping demanded much of his time, but with some help from his fiancée, Ruth (now Mrs. Proctor), his modest store began to grow. VCH offered the popular vacuum brands customers wanted, and within a year, Proctor was able to hire a part-time employee to help with customer traffic sales and repair.
In 1990, Proctor moved VCH to its current location on Elliott Road in Chapel Hill, and by the end of the year, he was able to employ a full-time repair technician, David Vandergriff, who is with the company today and has played a vital part in VCH's continued growth, success and quality repair reputation.
In 1992, Jody Witt joined VCH to help with sales and bookkeeping. Now general manager, Jody strives to offer VCH customers the best possible solutions to their cleaning needs.
By 1995, VCH installed central vacuum systems on a regular basis, so Proctor created a new business division called Central Vacuum Experts. CVE is a regular vendor at the annual Southern Ideal Home Show in Raleigh.
In 1999, the VCH showroom underwent a complete renovation. Proctor added new flooring, lighting and all new displays to create a truly modern retail space. Since then, VCH has added a fully functioning central vacuum system and vac pan display

One Last Thing...

In January 2011, the Chapel Hill Chamber of Commerce named Vacuum Cleaner Hospital its 2010 Small Business of the Year. Proctor and his team are grateful to the Chamber and VCH's customers for recognizing the company's dedication to keeping up with current trends in the cleaning industry. As VCH's registered trademark states, the Essentials for Clean Living(r) goal is to provide customers with higher quality products and the best customer service possible. ..The VCH team looks forward to seeing you soon!

Message From Our Founder...

When I started Vacuum Cleaner Hospital in 1986, I never imagined it would evolve into the success story it is today. Our good fortune wouldn't be possible without the loyal support of you, our customers, and the hard work of the VCH staff.
As our product line and services evolve with industry trends, our commitment to providing friendly customer service, thorough and quick vacuum repair, and high quality products remains the same. Whether you're new to VCH or have shopped here before, _I welcome your comments about the products or services you would like us to offer. Our goal is to exceed your expectations in everything we do, so please email me at tom@vacuumhospital.com or call me at (919) 968-0711 if you have suggestions for how VCH can be more valuable to you.

Thanks, Tom Proctor

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